Got questions? We've got answers.

Voice2Work is a field service management (FSM) platform built exclusively for appliance repair shops. Unlike generic tools like ServiceTitan or Housecall Pro that serve plumbers, HVAC, electricians, and everyone else, Voice2Work is purpose-built for the specific workflows of appliance repair — from diagnosing brand-specific fault codes to submitting warranty claims to ServicePower and ServiceBench.

Voice2Work is built for appliance repair shops of any size — from a solo tech running their own route to a multi-location operation with 50+ techs. If you repair Sub-Zero, Whirlpool, KitchenAid, Bosch, Maytag, Cove, or any major appliance brand, Voice2Work was designed for your exact workflow.

ServiceTitan and Housecall Pro are general-purpose FSM tools built for the broad home services industry. They don't understand appliance-specific things like fault codes, OEM part number databases, or warranty portal submissions. Voice2Work is the only FSM that natively integrates with Encompass for parts, understands brand-specific diagnostic codes, and submits directly to ServicePower and ServiceBench — without any workarounds.

Absolutely. Voice2Work handles both. For warranty work, claims are auto-packaged and submitted to ServicePower or ServiceBench the moment a job closes. For out-of-warranty jobs, Voice2Work handles estimates, invoicing, and Stripe payment collection — all in one workflow.

Voice2Work is one monthly subscription. The $99/month base includes the platform, the owner, your first technician, Fleet Management and the core AI helpers: Diagnosis, Triage, Data Collection and the Orchestrator. Each additional technician is $45/month and each office staff member is $10/month. Pricebook ($29.99/month) and Vera, the AI phone answering ($39.99/month with 50 minutes of calls included), are optional paid modules, and Google Calendar sync is free. Phone, for business calls, is $39/month with 500 minutes of calls included, and texting with your customers is part of the subscription. See the full pricing page for details.

Yes. The $99 base includes the owner and your first technician. Each additional technician is $45/month and each office staff member is $10/month. When someone you add first signs in, you're charged for the rest of the current billing period. When you remove someone, their charge stops at your next renewal.

Yes. You get 14 days of full access, no credit card required. The trial starts when your company creates its first Job, not when you sign up. If the trial ends without payment, you have 7 days to finish and invoice your existing Jobs and collect payments, but you can't create new Jobs. After that your account is read-only until you start paying. Nothing is deleted. During the trial, Vera comes with 10 free minutes of calls and Phone with 30; when they're used up, buy the service to keep taking calls. Nothing is charged automatically.

Cancel anytime from Settings → Subscription. You keep full access until the end of the period you've paid for, and no more monthly payments are taken. Any AI use, Phone minutes or Vera minutes beyond what your plan includes that month are billed once, when the subscription ends. After that your account is read-only, and nothing is deleted. You can move your business number to another carrier, even after you cancel.

Most shops are up and running within 30 minutes. The onboarding wizard walks you through adding your technicians, connecting your calendar, and linking your warranty portals step by step. You can also book a 1-on-1 onboarding call with our team.

Yes. You can import customers and job history via CSV. We can also help with a guided migration directly from ServiceTitan, Housecall Pro, or your existing system.

Yes. Move it to Voice2Work from Settings → Communications. It's free and usually takes 1 to 2 weeks, sometimes 4 or more. Your number keeps working with your current carrier until the move day, and you can use a temporary number in the meantime. You can also move your number away from Voice2Work at any time.

Yes. The Voice2Work app for iOS and Android is free to download from the App Store and Google Play, and your team signs in with their Voice2Work accounts. Technicians can view their schedule, clock in, capture photos, look up parts, collect payments, and close jobs entirely from their phone. See the Mobile App page for a full walkthrough.

Voice2Work's AI Specialists are purpose-built AI agents that each handle a specific part of your operation. For example, Triage AI qualifies incoming jobs, Dispatch AI optimizes technician routes, and Diagnostic AI interprets fault codes. Four core AI helpers are included in the $99/month base: Diagnosis, Triage, Data Collection and the Orchestrator, with a monthly usage allowance explained on the pricing page. Phone answering is Vera, an optional paid module. Other agents, such as Email AI, are not part of the subscription today. Visit the AI Team page for the full roster.

Yes, with Vera, the AI phone answering module. Vera answers your business line, books Jobs, takes messages and transfers calls to a person when needed. It's $39.99/month and includes 50 minutes of calls each month. See the pricing page for details.

Yes — QuickBooks Online sync is included. Invoices, payments, and parts costs flow automatically without manual entry. See all integrations on our Integrations page.

Voice2Work uses Stripe for card payments. Stripe supports all major credit and debit cards, Apple Pay, Google Pay, and ACH bank transfers. Stripe processing fees apply separately (typically 2.9% + 30¢ per transaction). There are no additional Voice2Work processing fees.

Voice2Work has native integrations with both ServicePower and ServiceBench — the two major warranty portals used by most appliance manufacturers. Claims are submitted automatically when a tech closes a warranty job, with all required fields, fault codes, labor time, parts, and photos pre-populated.

You get an instant alert with the specific rejection reason. Voice2Work (with Warranty AI) flags the exact field or missing document that caused the rejection, so you can fix it and resubmit in minutes rather than days.