AI Team — 12 Specialists. One Orchestrator.

Your best employee
never clocked in.

Workflow AI manages every job from the moment it's booked — triggering Intake AI to collect missing info, Triage AI to predict parts, Dispatch AI to assign the right tech, and the full close-out crew at completion. No prompts. No manual steps.

12
Purpose-built AI specialists
7
Core agents on every plan
Always
On — from job created to paid

No credit card required · Full AI team active on day one · Cancel anytime

app.voice2work.com / ai-team
AI Team ✦ 7 agents active
🔍
Triage AI
Triage & Prediction
✦ Included
Analyzes jobs, searches similar repairs, predicts parts, generates step-by-step repair guidance
Configure ›
🚐
Dispatch AI
Smart Dispatch
✦ Included
Scores and ranks technicians by skill, proximity, and workload — auto-assigns the best match
Configure ›
📋
Intake AI
Data Collection
✦ Included
Auto-collects missing model & serial numbers via SMS — extracts from customer photos instantly
Configure ›
🩺
Diagnostic AI
Symptom Analysis
✦ Included
Symptom analysis, diagnostic recommendations with confidence scoring per appliance brand
Configure ›
🔧
Parts AI
Inventory & Sourcing
✦ Included
Checks inventory, pulls multi-supplier quotes, and tracks pricing changes across vendors
Configure ›
🎯
Workflow AI
Orchestration
✦ Included
Central workflow controller — coordinates all agents, manages 30+ job states, monitors timeouts
Configure ›
78%
First-fix rate with AI triage
1.6×
More jobs per truck
0
Manual prompts needed
24/7
Always running, never tired
How the Workflow AI orchestrator works

One job. Every specialist, exactly when needed.

Workflow AI is the central orchestrator. The moment a job is booked, it checks what's missing and triggers the right specialist — automatically, in sequence.

Workflow AI
Orchestrator
Watches every job in your system 24/7 — detecting missing data, triggering the right specialist in sequence, and escalating anything that stalls so no job ever gets stuck.
Jobs monitored today 31
Specialists triggered today 47
Jobs requiring attention 0
All systems running
1
Job created — Workflow AI activates immediately
A new job lands in the system. Before anyone on your team touches it, Workflow AI scans the record for completeness: appliance brand, model number, serial number, symptom. If any required field is missing, it doesn’t wait for your office to notice.
✗ Model & serial missing Intake AI triggered
Intake AI sends a personalized SMS within 90 seconds
Intake AI composes a personalized message with the customer’s name, appointment details, and appliance type. The message reads like it came from your shop — not a robot. When the customer replies with a nameplate photo, OCR reads it instantly and writes model, serial, brand, and manufacture date directly into the job record.
Voice2Work · Intake AI · 10:03 AM
Hello Mr. Johnson — you have a scheduled appointment on Thursday, Apr 24 between 10am–12pm for your Whirlpool washer. To help your technician arrive prepared for a same-visit repair, could you send a photo of the model & serial number sticker? It's usually inside the door frame or on the back panel. Thank you!
Marcus Johnson · 10:11 AM
📷 [image of nameplate attached]
OCR ✓ 98% confidenceExtracted in 1.2s
Brand
Whirlpool
Model #
WFW5000DW3
Serial #
C84261438
Status
✔ Job updated
2
Triage AI analyzes the job — parts ready before dispatch
With model and serial confirmed, Triage AI cross-references your repair history for this exact Whirlpool model. It scores the three most likely failure points, generates a prioritized parts list, and flags known labor gotchas — all before the technician is even assigned.
Triage AI · WFW5000DW3 — Fault Analysis
Door latch assembly failure91%
Control board (CCU) fault43%
WP8182634 — Door Latch W10632695 — CCU Board
Triage AI Fault confidence scoring · Parts pre-pull · Repair history match
3
Dispatch AI assigns the best technician — automatically
Dispatch AI scores every available technician across six weighted factors: Whirlpool brand certification, real-time proximity, today’s job count, customer relationship history, washer repair skill rating, and earliest ETA. Top score gets the job. No dispatcher call, no gut-feel guesses.
Dispatch AI 6-factor weighted scoring · Auto-assignment · ETA confirmation sent
4
Tech on site — AI available if the job gets complicated
If the tech encounters something unexpected, Diagnostic AI is a tap away in the mobile app — enter the symptoms, get ranked repair paths with confidence scores based on that exact model’s history. When parts are needed, Parts AI queries your vendors in real time, compares prices and lead times, and returns the best option before the order is placed.
Diagnostic AI Parts AI Symptom-to-repair matching · Live vendor pricing · Same-day availability
5
Job marked complete — close-out starts automatically
The moment the tech marks the job done, three specialists activate in parallel. Billing AI drafts and sends the invoice with itemized parts and labor, then follows up on unpaid invoices at set intervals. Warranty AI packages the claim and submits to ServicePower or ServiceBench with AI-suggested defect codes. Follow-Up AI sends a satisfaction check 24 hours later and routes happy customers to Google Reviews.
Billing AI Warranty AI Follow-Up AI
Core AI Team

All the specialists, done right.

7 core AI specialists run automatically on every plan — no extra cost, no configuration required.

Triage & Prediction

Triage AI

Analyzes every incoming job against your repair history, predicts required parts with confidence scores, and generates step-by-step repair guidance before the technician leaves the shop. Sub-Zero ice maker not cooling? Triage AI has already found the 6 most similar past repairs.

Triage AI · JOB-5051 Analysis
Appliance
Sub-Zero 648PRO
Complaint
Not cooling · loud fan
Predicted Parts
Evaporator Fan Motor — 94% Defrost Thermostat — 71% Control Board — 38%
Overall confidence
91%
Smart Dispatch

Dispatch AI

Scores every available technician on 6 factors — brand certification, proximity, current workload, customer history, skills match, and ETA — then auto-assigns the best option. No dispatcher bottleneck.

Orchestration

Workflow AI

The central controller. Coordinates all 12 specialists across 30+ job states, monitors for timeouts, escalates stuck jobs, and ensures nothing falls through the cracks from first call to final invoice.

Inventory & Sourcing

Parts AI

Checks van stock and shop inventory the moment a job is created. Pulls multi-supplier quotes, tracks price changes, and flags low-stock before your next dispatch run.

Intake AI — Data Collection Specialist

No model number? Intake AI handles it.

Missing equipment info is one of the biggest causes of failed first-visit repairs. Intake AI eliminates the problem — sending a personalized SMS within 90 seconds of job creation, reading the customer’s photo, and writing model, serial, and brand directly into the job record. No staff involved.

  • Personalized SMS sent within 90 seconds of job creation
  • OCR extracts model, serial, brand & manufacture date from photos
  • Job record updated automatically — no manual entry required
  • Auto follow-up if customer hasn’t responded in 2 hours
  • Triggers Triage AI the moment data is confirmed
Intake AI · JOB-5052 — Patel Residence Collecting
Voice2Work · Intake AI · Tue 9:47 AM
Hi Priya — this is Elite Appliance Repair confirming your appointment on Thursday, Apr 24 between 10am–12pm for your refrigerator.

To help your technician arrive with the right parts for a same-visit repair, could you snap a quick photo of the model & serial sticker? It’s typically inside the door frame or on the back panel. Takes less than a minute — we’ll handle the rest!
Priya Patel · 9:53 AM
Sure! Here you go 📷
Priya Patel · 9:53 AM
IMG_8823.jpg — nameplate photo
Voice2Work · Intake AI · 9:54 AM
Perfect, thank you! Everything’s confirmed — your technician will arrive Thursday with the correct parts. See you then ✔️
✦ OCR extracted in 1.3s — 98% confidence
Brand KitchenAid
Model # KRMF706ESS
Serial # K72419847
Mfg. Date March 2021
Warranty Active — expires Mar 2026
Dispatch AI — Smart Assignment Specialist

The right tech, assigned in seconds.

Manual dispatching is a bottleneck your shop doesn’t need. Dispatch AI evaluates every available technician in real time using six weighted factors and assigns the best match — no coordinator, no phone calls, no spreadsheet.

  • Brand certification verified first — only qualified techs get the job
  • Real-time GPS proximity and route load factored in
  • Workload balancing across the full team — no one overloaded
  • Customer history — return visits go to familiar faces
  • Assignment confirmed, tech notified, ETA calculated automatically
Dispatch AI · JOB-5052 — Best Match Sub-Zero certified required
CR
Carlos Reyes ★ Best match
Sub-Zero certified · 4.2 mi away · 2 jobs today
94
DL
Dana Lee
Sub-Zero certified · 7.1 mi away · 3 jobs today
78
MV
Miguel Vargas
Not Sub-Zero certified · 2.1 mi away
41
Auto-assign Carlos Reyes →
Meet the team

Every specialist, on every plan.

All 7 core specialists are included on every Voice2Work plan — from Solo to Enterprise. No add-on required.

Marketplace Specialists

Go further with premium add-ons.

Five additional specialists available as premium add-ons. Each with a 14-day free trial.

🛒 Marketplace
📞
Voice AI →
$19.99/mo + usage
AI phone assistant that handles customer calls 24/7 — answers questions, books appointments, and collects job info without involving your office.
  • 24/7 AI phone answering
  • Appointment booking via voice
  • Job info collection during call
  • Escalate to human when needed
Add to plan
🛒 Marketplace
Email AI →
$19.99/mo
AI email processor that classifies incoming messages, matches them to existing jobs by email/phone/address, and drafts responses for human approval.
  • 12-category email classification
  • Job matching by contact info
  • AI response drafts — you approve
  • Thread tracking and grouping
Add to plan
🛒 Marketplace
Follow-Up AI →
$9.99/mo
Automated follow-up specialist — sends satisfaction surveys, requests Google reviews from happy customers, and monitors sentiment trends across your shop.
  • Post-job satisfaction survey via SMS
  • Review requests to Google & Yelp
  • Sentiment analysis and reporting
  • Configurable delay after job close
Add to plan
🛒 Marketplace
💰
Billing AI →
$9.99/mo
AI billing specialist — follows up on unpaid invoices, sends payment reminders at the right intervals, and flags high-risk accounts before they go to collections.
  • Automated invoice follow-ups
  • Configurable reminder schedule
  • Payment link in every reminder
  • AR aging alerts to your inbox
Add to plan
🛒 Marketplace
🛡️
Warranty AI →
$19.00/mo + per claim
Auto-packages and submits warranty claims to ServicePower and ServiceBench the moment a job closes — with AI defect code suggestions and rejection risk prediction.
  • Auto-submission to ServicePower/ServiceBench
  • AI defect code recommendations
  • Model number auto-correction
  • Rejection risk scoring before submit
Add to plan

I have 4 techs and no office staff. The AI team is basically my dispatcher, my billing department, and my customer service rep. Intake AI gets the model number before my tech even calls the customer. Workflow AI makes sure nothing gets stuck. It's like having three extra employees that never call in sick.

— James Okafor, Okafor Appliance Service, Baltimore MD
Start free trial

Your AI team, ready on day one.

All 7 core specialists active the moment you sign up. 14 days free.

All 7 core specialists on every plan
14-day free trial, no credit card required
Set up in under 10 minutes
Built exclusively for appliance repair shops

Create your free account