Overview Job Management Scheduling Time Tracking Automations Parts Management Payment Tracking Warranty Claims AI Team
Intake AI · Core Agent

Customer data, collected.

SMS-based data collection from customers — model numbers, serial numbers, photos. AI image extraction identifies the appliance from a photo. Zero manual data entry for your team.

85%
Customer response rate
<2min
Avg collection time
Zero
Manual data entry
Start free trial See a demo

14-day free trial · No credit card required · Cancel anytime

app.voice2work.com / ai / intake
Linda Davis · #JOB-5043
Intake AI collecting appliance data
● Active
Intake AI
Hi Linda! I'm setting up your appliance repair job. Can you send me a photo of the model label on your Whirlpool washer? It's usually inside the door frame or on the back panel.
9:02 AM
IMG_4821.jpg
9:04 AM
Intake AI
Got it — I can see your washer is a Whirlpool WFW5000DW, serial C83720143, manufactured Nov 2019. Does that look right?
9:04 AM
Yes that's it!
9:05 AM
Intake AI
✓ All set! Your tech will arrive on Apr 15, 10–12 AM. We'll send a reminder an hour before.
9:05 AM
AI-managed conversation…
AI Extraction — #JOB-5043 ✓ Complete
Whirlpool WFW5000DW
Front-load washer
Model WFW5000DW ✓
Serial C83720143 ✓
Mfg date Nov 2019 ✓
Symptom Loud on spin
Data attached to job ✓
1:47
minutes to collect
85%
Customer response rate
<2min
Average collection time
Zero
Manual data entry for your team
96%
OCR accuracy from photos
How it works

From job created to data assembled.

Three steps — customer-friendly, automatic, and completely hands-off for your team.

01
Job created
When a new job enters Voice2Work, Intake AI fires automatically. The customer's phone number is pulled from the job record — no manual setup needed. The conversation starts in seconds.
02
SMS sent to customer
A natural-language SMS is sent to the customer asking for their appliance's model label photo. The message adapts to the appliance type — washer, refrigerator, dishwasher, oven. Customers reply in their own time, from their phone.
03
AI extracts model & serial from photo
When the photo arrives, AI reads the label — extracting model number, serial number, and manufacture date at 96% accuracy. All fields are auto-populated on the job record. Triage AI activates immediately with the confirmed model data.
Automated SMS Outreach

Customers respond. You don't lift a finger.

Intake AI sends a friendly, natural SMS to every customer the moment a job is created. It handles the back-and-forth — answering questions, confirming data, sending appointment reminders — while your team focuses on repairs.

  • Automated SMS sent within 60s of job creation
  • Natural conversation flow — not a form link
  • Handles customer questions automatically
  • 85% response rate vs. 23% for web forms
Robert Chen · #JOB-5042
KitchenAid dishwasher · Intake AI
● Active
Intake AI
Hi Robert! This is Voice2Work confirming your appliance repair appointment. To help us prepare the right parts, can you send a photo of the label on the inside of your KitchenAid dishwasher door?
11:14 AM
Sure, one sec
11:16 AM
IMG_3048.jpg
11:17 AM
Intake AI — extracted
Got it! I found: KitchenAid KDTM354DSS, serial F51900248, manufactured May 2019. Can you confirm that's right?
11:17 AM
Yes that's correct!
11:18 AM
Intake AI
✓ Perfect, Robert. Your tech Jake will arrive Apr 15 between 1–3 PM. We'll text you 30 minutes before. See you then!
11:18 AM
AI-managed · no agent needed
AI Image Extraction

A photo. A model number. Instant.

When a customer sends a photo of the appliance label, Intake AI reads it. Model number, serial number, manufacture date — extracted at 96% accuracy across Sub-Zero, Whirlpool, KitchenAid, Bosch, Cove, and 50+ other brands. Automatically written to the job record.

  • Photo-based model number detection
  • Serial number extraction with 96% accuracy
  • Multi-brand recognition — 50+ manufacturers
  • Manufacture date parsed from label format
AI Extraction — #JOB-5042 96% confidence
Identified appliance
KitchenAid Dishwasher
KDTM354DSS · Stainless steel
Confidence
96%
Extracted Fields — Auto-populated on job
Brand KitchenAid ✓
Model number KDTM354DSS ✓
Serial number F51900248 ✓
Manufacture date May 2019 ✓
Appliance type Built-in dishwasher
Customer confirmed Yes — 11:18 AM
✓ All fields written to #JOB-5042 · Triage AI activated
Everything included

Everything Intake AI does.

Intake AI (Data Collection) is included in the $99/month base, active on your Jobs from day one.

Automated SMS outreach

Customer contacted within 60 seconds of job creation. Natural, friendly conversation — not a form link or a web portal.

Photo-based model detection

Customer sends one photo of the appliance label. Intake AI reads it and extracts all data in seconds.

Serial number extraction

Serial numbers read directly from label photos at 96% accuracy across all major appliance brands and label formats.

Multi-brand recognition

Sub-Zero, Whirlpool, KitchenAid, Bosch, Cove, Wolf, Thermador, Samsung, LG, and 40+ more. Every label format handled.

Pre-visit data assembly

Model, serial, symptom, and customer confirmation assembled before your tech departs. Triage AI activates automatically once extraction completes.

Customer-friendly interface

No app download, no web form, no account creation. Customers reply by text on their own schedule — 85% respond within 15 minutes.

Included in the $99/month base

No manual intake. No missing data. Just ready jobs.

Intake AI is the Data Collection helper, one of the core AI helpers in the $99/month base. Your team gets 100 Data Collection uses a month for each technician, and the owner counts as one. The uses are shared across the team, and each extra use is $0.15 on your monthly bill.

Start free trial See pricing

I used to spend 20 minutes per job calling customers to get their appliance model. Now Intake AI handles it while I'm finishing the previous job. My techs arrive with everything already on the work order.

— Jennifer Walsh, Walsh Appliance Solutions, Chicago IL
Start free trial

Customer data. Collected automatically.

Intake AI is included in the $99/month base. Try it free for 14 days.

14-day free trial, no credit card required
Intake AI active from day one
100 Data Collection uses per technician each month
Cancel anytime, no questions asked

Create your free account

Create your account and add your company. No credit card needed.

Start my free trial →

Your 14-day trial starts when you create your first Job.

Explore more

More agents in your AI team.

Triage AI Parts prediction & repair guidance
Dispatch AI Right tech, right job, every time
Full AI Team Every agent and what it does