Multi-factor tech scoring — skills, proximity, workload, certifications — with auto-assignment and real-time route optimization. More jobs per truck, less windshield time.
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Three steps — automatic, instant, optimized every time a job is ready to dispatch.
Dispatch AI runs every tech through a five-factor scoring model — skills, certifications, distance, current workload, and historical performance on that appliance type. The top-scoring tech is assigned automatically.
Every time a job is added or removed, Dispatch AI resequences the entire day — minimizing total drive distance for each tech. Real-time traffic, job duration estimates, and customer time windows all factored in.
Built into every Voice2Work plan — dispatch intelligence running on every job.
Five factors — skill, proximity, workload, certifications, history — combined into one composite score for instant decision-making.
Sub-Zero, KitchenAid, Bosch, Whirlpool — only certified techs are scored at 100% for brand-specific jobs.
Real-time location used to calculate drive time. The nearest qualified tech wins — saving fuel, time, and customer wait.
Live job count and estimated hours per tech tracked. No tech gets overloaded while another sits idle.
Daily routes resequenced every time a job is added or removed. Every tech drives the shortest possible path through their day.
Urgent jobs — food at risk, commercial, elderly customers — jump the queue with a single click, re-routing the nearest available tech.
Dispatch AI is a core agent — active from day one on every Voice2Work plan. No configuration, no extra cost.
We went from 4 jobs per truck per day to 6.5 in two months. Dispatch AI stopped sending the wrong tech across town for a KitchenAid job when Jake — who's KitchenAid certified — was two miles away.
Dispatch AI is included on every Voice2Work plan. Try it free for 14 days.