Dispatch AI · Core Agent

Right tech. Right job. Every time.

Multi-factor tech scoring — skills, proximity, workload, certifications — with auto-assignment and real-time route optimization. More jobs per truck, less windshield time.

1.6×
More jobs per truck
40%
Less drive time
Smart
Multi-factor scoring

14-day free trial · No credit card required · Cancel anytime

app.voice2work.com / ai / dispatch
Dispatch AI — Auto-assigning jobs
4 assigned today 2 pending
#JOB-5041 — Scoring techs
Sub-Zero repair · 2847 Oak St, Palo Alto
Analyzing…
Technician Score Distance Skill match Jobs today Action
MS
Mike Sullivan
Best match
97 2.1 mi Sub-Zero ✓ 3 / 6 Assign →
JR
Jake Rivera
Ref certified
81 5.4 mi Partial ↗ 4 / 6 Override
TK
Tom Kwan
Whirlpool specialist
64 12.7 mi No cert ✗ 5 / 6 Override
SL
Sara Lee
Multi-brand
58 18.2 mi Partial ↗ 6 / 6 Override
Today's stats
Jobs assigned 4
Auto-dispatched 3
Manual override 1
Avg drive time 14 min
Route savings
38%
vs unoptimized
1.6×
More jobs completed per truck
40%
Reduction in drive time
5
Scoring factors per tech
<3s
Auto-assignment time
How it works

From triaged job to assigned route.

Three steps — automatic, instant, optimized every time a job is ready to dispatch.

01
Job triaged
Triage AI completes its parts prediction and priority scoring. The job is marked ready for dispatch — Dispatch AI activates automatically, no manual trigger needed.
02
Tech scored (skills + distance + load)
Every available technician is scored across five factors: skill match for the appliance brand and type, current location, drive distance, workload, and certifications. A ranked list is produced in under 3 seconds.
03
Auto-assigned + route optimized
The top-scoring tech is assigned automatically. Their daily route is re-optimized — every job resequenced for minimum drive time. Techs get their updated schedule instantly on mobile.
Multi-Factor Scoring

The best tech for the job, scored.

Dispatch AI runs every tech through a five-factor scoring model — skills, certifications, distance, current workload, and historical performance on that appliance type. The top-scoring tech is assigned automatically.

  • 5-factor composite score per tech per job
  • Sub-Zero, KitchenAid, Bosch certification matching
  • Live workload tracking — no overloaded techs
  • Manager override available at any time
Dispatch AI — Tech Scoring
Auto-dispatch on
#JOB-5044
Patricia Nguyen
KitchenAid KFGG500ESS · Igniter failure · High priority
1640 Pine Ave, Palo Alto
Technician Score Distance Skill match Workload Action
JR
Jake Rivera
Best match
94 1.8 mi KitchenAid ✓ 2 / 6 Assign →
MS
Mike Sullivan
Sub-Zero specialist
76 3.2 mi Partial ↗ 4 / 6 Override
TK
Tom Kwan
Whirlpool specialist
51 11.4 mi No cert ✗ 5 / 6 Override
Route Optimization

Every stop in the right order.

Every time a job is added or removed, Dispatch AI resequences the entire day — minimizing total drive distance for each tech. Real-time traffic, job duration estimates, and customer time windows all factored in.

  • Dynamic resequencing on every job change
  • Drive time minimized across all techs simultaneously
  • Customer time-window constraints respected
  • Emergency re-route for urgent jobs
Mike Sullivan — Route · Apr 15 6 stops · 22.4 mi optimized
H 1 2 3 4 5 Depot (home) M. Sullivan ✓ ← En route now
Everything included

Everything Dispatch AI does.

Built into every Voice2Work plan — dispatch intelligence running on every job.

Multi-factor scoring algorithm

Five factors — skill, proximity, workload, certifications, history — combined into one composite score for instant decision-making.

Skills & certification matching

Sub-Zero, KitchenAid, Bosch, Whirlpool — only certified techs are scored at 100% for brand-specific jobs.

Proximity-based assignment

Real-time location used to calculate drive time. The nearest qualified tech wins — saving fuel, time, and customer wait.

Workload balancing

Live job count and estimated hours per tech tracked. No tech gets overloaded while another sits idle.

Route optimization

Daily routes resequenced every time a job is added or removed. Every tech drives the shortest possible path through their day.

Emergency override priority

Urgent jobs — food at risk, commercial, elderly customers — jump the queue with a single click, re-routing the nearest available tech.

Included with every plan

No dispatch module. No add-on. Just smarter routing.

Dispatch AI is a core agent — active from day one on every Voice2Work plan. No configuration, no extra cost.

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We went from 4 jobs per truck per day to 6.5 in two months. Dispatch AI stopped sending the wrong tech across town for a KitchenAid job when Jake — who's KitchenAid certified — was two miles away.

— Sandra Morales, Morales Appliance Repair, Phoenix AZ
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Right tech. Right job. Always.

Dispatch AI is included on every Voice2Work plan. Try it free for 14 days.

14-day free trial, no credit card required
Dispatch AI active from day one
Built exclusively for appliance repair shops
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