Terms of Service

01 Acceptance of Terms

By creating an account, accessing, downloading, installing, or otherwise using the Service — whether through the web application, the iOS App Store, or Google Play — you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any additional guidelines or policies incorporated herein by reference.

If you do not agree to these Terms, you must not access or use the Service. Your continued use of the Service following any update to these Terms constitutes your acceptance of the revised Terms, subject to the notice requirements set forth in Section 22.

You represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms.

02 Description of Service

Voice2Work is a cloud-based field service management ("FSM") software platform designed exclusively for appliance repair shops and technicians. The Service provides tools and features including, without limitation:

• Job Management: Creation, tracking, and management of repair job tickets from intake through completion, including job status pipelines, technician assignment, and work history.
• Scheduling & Dispatch: Appointment scheduling, technician dispatch, route optimization, and calendar management for appliance repair workflows.
• Parts Management: Parts ordering, inventory tracking, and parts cost management integrated with appliance repair job records.
• Warranty Claims: Tools for submitting, tracking, and managing warranty claims with appliance manufacturers.
• Payment Tracking: Invoicing, payment collection, and revenue tracking for repair jobs.
• Automations & Workflows: Rule-based automations for job status updates, customer notifications, and technician alerts.
• AI-Powered Features ("AI Team"): Artificial intelligence features, including the core AI helpers included in the subscription (Diagnosis, Triage, Data Collection, and the Orchestrator), described further in Section 10.
• Mobile Application: iOS and Android applications enabling field technicians to access job details, update job status, capture photos, and communicate with customers from mobile devices.
• Calls & Texts: A business phone number for your company, texting with your customers, calls in the web application, and Vera, the AI phone answering module, described further in Section 11.

Voice2Work is a Software-as-a-Service ("SaaS") product. We reserve the right to modify, enhance, or discontinue features of the Service at any time, subject to the notification requirements described in Section 22.

03 Account Registration

3.1 Account Creation

To access the Service, you must register for an account by providing accurate, current, and complete information, including a valid business name, email address, and any other information required during the registration process. You agree to maintain and promptly update your account information to keep it accurate, current, and complete.

3.2 One Account Per Business

Each appliance repair shop or business entity may maintain one primary Voice2Work account. Sub-users (technicians, office staff) may be added within the account and are billed as described in Section 4. You may not create multiple accounts to circumvent subscription charges, trial restrictions, or any suspension or termination of a prior account.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you. You agree to notify Voice2Work immediately at hello@voice2work.com if you suspect any unauthorized access to or use of your account. Voice2Work is not liable for any loss or damage arising from your failure to maintain the security of your credentials.

3.4 Accurate Information

Providing false, inaccurate, or misleading registration information is grounds for immediate account termination. Voice2Work may verify the information you provide and may require additional documentation to confirm the identity of the business operating the account.

04 Subscription & Billing

4.1 Subscription Pricing

Voice2Work is sold as a single monthly subscription for each business account. There are no plan tiers and no annual plans. Your monthly bill is made up of the base price, the additional users and paid modules on your account, and any AI usage beyond the included amount:

A new technician or office user is billed from the day they first sign in. At that point you are charged for the rest of the current billing month, and from then on they are part of your monthly price. Someone you have added who has never signed in is not billed. Reactivating a user or changing their role changes your bill straight away. If you remove a user, the charge for that user stops at your next renewal date, with no refund for the rest of the month, and a seat you have already paid for that month can be given to someone else without a second charge.

If you turn on a paid module partway through a billing month, you are charged for the rest of that month at the time. If you turn a paid module off, it stops straight away and is not refunded; it comes off your next bill, and turning it back on before your renewal date costs nothing extra.

4.2 AI Usage

Each billing month, your account includes 100 uses each of Diagnosis, Triage, and Data Collection for the account owner and for each technician, shared across your whole team. A technician who first signs in partway through a billing month adds a share in proportion to the days left in it. Office staff do not add uses, and the included amount does not go down when someone leaves during the month. Each use beyond the included amount is charged at $0.15 and billed with your next monthly payment. The Orchestrator has no usage limit.

If your account has Vera, each billing month includes 50 minutes of calls answered by Vera for your whole account, in full even in a month when Vera was turned on partway through. Each call is rounded up to the next whole minute, calls shorter than 10 seconds are not counted, and test calls you place from Vera's settings are never counted. Each minute beyond the included 50 is charged at $0.75 and billed with your next monthly payment. When Vera passes a call to a person, her minutes for that call stop there.

If your account has Phone, each billing month includes 500 minutes of calls for your whole account, in full even in a month when Phone was turned on partway through. Only the time your team spends on a call with someone counts: ringing, the voicemails your customers leave, and the time Vera spends on a call do not. A call your team places that reaches the other person's voicemail counts. Each call is rounded up to the next whole minute, and calls shorter than 10 seconds are not counted. Each minute beyond the included 500 is charged at $0.04 and billed with your next monthly payment.

Included minutes and uses that you do not use in a billing month do not carry over to the next one. AI usage is not charged during a free trial (Section 5) or a partner period (Section 5.4); during those periods, the free minutes described in Sections 5.1 and 5.4 apply to calls instead. Usage beyond the included amounts in your last billing month is billed once, when your subscription ends (Section 6.2).

4.3 Billing Cycles & Auto-Renewal

Your billing date is the day your first paid month began. If you add a payment card during your free trial or a partner period, your first paid month begins when that free time ends, and you are billed on that day of each following month. If you start your subscription after your free time has ended, you are charged on the day you start, and that day becomes your billing date.

Voice2Work uses industry-standard payment processors to handle all billing. Your payment information is encrypted and stored by our payment processor in accordance with PCI-DSS standards. Voice2Work does not store raw credit card numbers.

4.4 Price Changes

Voice2Work reserves the right to change subscription prices. We will provide at least 30 days' advance written notice of any price increase via email to the address on file and/or through a notice posted within the Service. Price changes take effect at your next billing renewal date following the notice period. If you do not agree to a price change, you must cancel your subscription before the change takes effect. Your continued use of the Service after the effective date of a price change constitutes your acceptance of the new price.

4.5 Taxes

All subscription fees are exclusive of applicable taxes. You are responsible for any sales, use, value-added, or similar taxes assessed on your subscription based on your jurisdiction. Where Voice2Work is legally required to collect and remit such taxes, they will be added to your invoice.

4.6 Failed Payments

If a monthly payment fails, you keep full access to the Service for 14 days while Voice2Work retries the payment. If payment has not been collected by the end of those 14 days, for the next 7 days you can finish and invoice your existing Jobs and collect payments, but you cannot create new Jobs. After that, your account becomes read-only until payment is received.

From the end of those 14 days until payment is received, Vera and Phone stop answering calls and callers can leave a voicemail instead, and texts to your customers stop, except the replies to STOP and HELP that carriers require. Your business number stays assigned to your account (Section 11.5).

While an account is read-only, you can still see all of your data, send invoices, and collect payment for work already done, and you can finish a visit that is already under way. You cannot create new Jobs or Estimates or change existing Jobs, and automations stop. Your customers can still pay invoices you have already sent. Voice2Work does not delete your data because a payment failed or because an account is read-only.

05 Free Trial

5.1 During the Trial

During the free trial you have full access to the Service. AI usage is not charged, and paid modules you turn on are free until the trial ends; after that they are billed with the rest of your subscription.

Calls are the exception. During the trial, Vera includes 10 free minutes of calls and Phone includes 30 free minutes, counted as in Section 4.2 and given once per business. When they are used up, the service stops taking calls until you buy it; nothing is charged automatically. If you buy it during the trial, you are charged at once for the days left in the trial, its monthly minutes start that day, and it is billed monthly with your subscription from then on.

5.2 When the Trial Ends

• If you have not provided payment information and have not started a paid subscription, for the next 7 days you can finish and invoice your existing Jobs and collect payments, but you cannot create new Jobs. After those 7 days, your account is read-only (Section 4.6) until you start a paid subscription. Your data is not deleted.
• If you have provided payment information and enrolled in a paid subscription prior to or at the end of the trial, your first paid month begins when the trial ends, and your first payment is taken then.

5.3 One Trial per Business

Voice2Work reserves the right to modify or discontinue the free trial offer at any time. Only one free trial is permitted per business entity. Creating multiple accounts to access additional free trials is a violation of these Terms and may result in immediate account termination. The free trial minutes in Section 5.1 are also given once per business: an account whose business already used them under another account, which Voice2Work recognizes by the same owner phone number, payment card, or tax ID, does not receive them again.

5.4 Partner and Promotional Access

Voice2Work may give a business free access for a set period by separate arrangement, for example as a testing partner. These Terms apply during that period, and the subscription, paid modules, and AI usage are not charged. Unless the arrangement says otherwise, each calendar month includes 50 minutes of Vera calls and 500 minutes of Phone calls. Minutes beyond those are charged at the prices in Section 4.2 when a payment card is on file; without one, the service stops taking calls until the next month. Voice2Work emails the account owner before the period ends. When it ends, the account moves to the pricing in Section 4 without a separate free trial, and Section 5.2 applies as it does at the end of a trial. A business that joins less than 14 days before the end of its period is free for 14 days from the day it joins.

06 Cancellation Policy

6.1 How to Cancel

You may cancel your Voice2Work subscription at any time by:

• Navigating to Settings > Subscription > Cancel subscription within the web application at app.voice2work.com, which the account owner and staff who manage billing can do; or
• Contacting Voice2Work support at hello@voice2work.com.

Cancellation must be completed before your next billing renewal date to avoid being charged for the next billing period. Cancellation requests submitted after a billing date has processed will take effect at the end of the current billing period.

6.2 Access After Cancellation

Once you cancel, no further monthly payments are taken, and you keep full access to the Service through the end of the billing period you have paid for. Any AI usage, Vera minutes, or Phone minutes beyond the included amounts in that last period are billed once, when the subscription ends. After that date, your account becomes read-only (Section 4.6): you can still view your data, and Voice2Work does not delete it. Your business number stays assigned to your account for 30 days after it becomes read-only, so you can move it to another carrier (Section 11.7). If you cancel during a free trial, nothing is charged, and Section 5.2 applies when the trial ends. Voice2Work does not terminate access immediately upon receipt of a cancellation request.

6.3 No Refunds for Partial Months

Cancellations are effective at the end of the current billing period. Voice2Work does not provide refunds or credits for partial months or for unused time remaining in a billing period. If you cancel mid-month, you will retain full access through the end of your current billing period but will not receive a refund or credit for the remaining days.

6.4 Subscriptions Are Managed on the Web

The Voice2Work mobile apps are free to download from the Apple App Store and Google Play, and nothing is sold through them. Your subscription is started, changed, and cancelled in the web application at app.voice2work.com, and all billing is handled by Voice2Work, not by Apple or Google.

07 Refund Policy

Voice2Work's general policy is that all fees paid are non-refundable. This includes monthly subscription fees, charges for additional users and modules, and charges for AI usage, Vera minutes, and Phone minutes, for months or periods in which service was available to you, regardless of actual usage.

7.1 Exceptions

Voice2Work may, in its sole discretion, issue a full or partial refund in the following limited circumstances:

• Billing Error: A refund or credit will be issued if Voice2Work charged an incorrect amount due to a billing system error. You must report a suspected billing error within 60 days of the charge by contacting hello@voice2work.com.

7.2 Mobile Apps

Nothing is bought through the Apple App Store or Google Play (Section 6.4), so Apple and Google do not handle refunds for Voice2Work. Contact hello@voice2work.com about any charge.

08 End User License Agreement (EULA)

This Section constitutes the End User License Agreement ("EULA") for the Voice2Work mobile applications available on the Apple App Store and Google Play Store, as required by Apple App Store guidelines and Google Play policies.

8.1 License Grant

Subject to your compliance with these Terms and timely payment of all applicable fees, Voice2Work grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

• Download, install, and use the Voice2Work mobile application on devices you own or control that run Apple iOS or Google Android operating systems;
• Access and use the Service solely for your internal business operations as an appliance repair shop or technician;
• Access and use the web application at app.voice2work.com through a supported web browser.

8.2 License Restrictions

This license does not permit you to:

• Copy, modify, adapt, translate, or create derivative works of the Service or any component thereof;
• Reverse engineer, disassemble, decompile, or attempt to derive the source code of the Service;
• Sell, resell, sublicense, rent, lease, or otherwise transfer your rights to use the Service to any third party;
• Remove, alter, or obscure any proprietary notices, labels, or marks on the Service;
• Use the Service to build a competing product or service, or to benchmark the Service for the purpose of publishing comparative information without Voice2Work's prior written consent.

8.3 Apple-Specific Terms

The following terms apply to the Voice2Work iOS application distributed through the Apple App Store:

• These Terms are between you and Voice2Work only, not with Apple Inc. ("Apple"). Apple is not responsible for the Voice2Work application or its content.
• The license granted herein is limited to use on Apple-branded products that you own or control and as permitted by the Usage Rules in Apple's App Store Terms of Service.
• Apple has no obligation to provide any maintenance or support services for the Voice2Work application.
• In the event of any failure of the Voice2Work application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the application. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to the application.
• Apple is not responsible for addressing any claims by you or any third party relating to the application, including: (a) product liability claims; (b) any claim that the application fails to conform to any applicable legal or regulatory requirement; or (c) claims arising under consumer protection or similar legislation.
• In the event of any third-party claim that the Voice2Work application, or your possession and use of it, infringes a third party's intellectual property rights, Voice2Work (not Apple) will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the iOS application, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

8.4 Google Play-Specific Terms

The following terms apply to the Voice2Work Android application distributed through Google Play:

• These Terms are between you and Voice2Work only, not with Google LLC ("Google"). Google is not a party to these Terms and is not responsible for the Voice2Work application or these Terms.
• If you obtained the Voice2Work application through Google Play and Voice2Work fails to comply with any obligation set forth in these Terms, you may contact Google and Google may (but is not required to) take actions it deems appropriate.
• You represent and warrant that you are not located in a country that is subject to a U.S. government embargo or that has been designated as a "terrorist-supporting" country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

09 Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

• For any purpose that is unlawful, fraudulent, deceptive, abusive, or otherwise harmful to Voice2Work, other users, or third parties;
• To transmit, upload, or distribute any data, content, or material that infringes, misappropriates, or violates any third party's intellectual property rights, privacy rights, or rights of publicity;
• To upload or transmit viruses, malware, ransomware, spyware, or any other malicious or harmful code;
• To attempt to gain unauthorized access to any portion of the Service, other users' accounts, or Voice2Work's infrastructure, servers, or networks;
• To scrape, crawl, spider, index, or systematically extract data from the Service by automated means without Voice2Work's prior written consent;
• To use the Service to send unsolicited commercial communications (spam) to individuals who have not consented to receive such communications;
• To reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying architecture of the Service;
• To sublicense, resell, or otherwise commercialize access to the Service to third parties without Voice2Work's express written authorization;
• To use the Service to interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure;
• To collect, harvest, or store personally identifiable information about other users without their explicit consent and in violation of applicable privacy laws;
• To use the Service in any manner that could impose a disproportionate or unreasonably large load on Voice2Work's infrastructure;
• To impersonate Voice2Work, any Voice2Work employee, another user, or any other person or entity.

Voice2Work reserves the right to investigate violations of this policy and to take appropriate action, including suspending or terminating accounts, removing content, and referring matters to law enforcement authorities.

10 AI Features

10.1 AI Features in the Subscription

The Voice2Work subscription includes the core AI helpers: Diagnosis, Triage, Data Collection, and the Orchestrator. Usage of Diagnosis, Triage, and Data Collection beyond the included monthly amount is charged as described in Section 4.2. Vera, the AI phone answering module, is an optional paid module described in Sections 4.1 and 4.2. Other AI features described on our website, such as Email AI, Follow-Up AI, Billing AI, and Warranty AI, are not currently offered as part of the subscription.

10.2 License to Process Data for AI

By activating and using AI features, you grant Voice2Work a limited, non-exclusive, royalty-free license to access, process, and analyze your job data, customer data, repair history, and other information you submit to the Service solely for the purpose of operating and improving the AI features you have activated. This license does not authorize Voice2Work to sell your data to third parties. See our Privacy Policy for a complete description of how we handle your data.

10.3 AI Outputs Are Suggestions Only

You are solely responsible for reviewing all AI-generated outputs before acting on them, sending them to customers, or submitting them to manufacturers or warranty administrators. Voice2Work does not guarantee the accuracy, completeness, or fitness for any particular purpose of any AI-generated output. Appliance repair diagnoses, warranty determinations, and customer communications remain the professional responsibility of the technician or shop owner using the Service.

10.4 AI Accuracy and Model Limitations

AI models are inherently probabilistic and may produce incorrect, incomplete, outdated, or contextually inappropriate outputs. Voice2Work's AI features are trained on appliance repair industry data, but individual appliance models, regional service requirements, and manufacturer warranty terms vary widely. You acknowledge these limitations and agree to apply professional judgment before relying on any AI output.

10.5 AI Feature Availability

AI features are provided on an "as available" basis. Voice2Work may modify, expand, limit, or discontinue AI features at any time.

11 Calls, Texts & Communications

11.1 Calls and Texts on Your Behalf

The Service sends and receives text messages and makes and receives phone calls on behalf of your business: texts your team writes and automatic notices (for example, appointment updates and "on my way" messages), calls your team places and answers in the web application, and calls Vera answers. By using these features, you authorize Voice2Work to send and receive texts and calls on behalf of your business to and from the customer contact information you have entered or imported into the Service. Voice2Work provides these features through its telephone carrier partner, Twilio, and Vera's voice through Vapi (see the Privacy Policy).

11.2 Message Compliance

Before texts can go out from your number, the phone carriers require your business to be registered for texting. You agree that the business information you give for that registration is accurate and complete. When using Voice2Work's calling and texting features, you also agree to:

• Obtain prior express written consent (as required by the TCPA and applicable law) from each customer before sending marketing, promotional, or non-transactional SMS messages;
• Honor opt-out requests promptly (e.g., STOP, UNSUBSCRIBE) and configure the Service to prevent further messages to customers who have opted out;
• Ensure all messages sent through Voice2Work identify your business as the sender;
• Not use Voice2Work's communication features to send spam, harassing messages, or communications that violate applicable law;
• Not use the Service to place automated or prerecorded calls, or to call or text for telemarketing numbers listed on the National Do Not Call Registry or your own do-not-call list.

Voice2Work stops texts to a customer who replies STOP and sends the replies to STOP and HELP that carriers require, whatever the state of your account.

11.3 Call Recording

When call recording is on, the Service plays the notice you set before a recorded call connects, and Vera says it before she records. You are responsible for complying with the laws on recording calls that apply to you and to the people you call, including laws that require everyone on the call to consent, and for the wording of your notice. You can turn recording off at any time in Settings.

Call recordings and the audio of voicemails are kept for 90 days and then deleted automatically; they cannot be recovered after that. The record of the call (who called, when, and for how long) and the transcripts and summaries of Vera's calls stay with your data. You can download a recording before it is deleted.

11.4 Texting Included in Your Subscription

Texting with your customers is included in your subscription for the messages of running your business: conversations with customers, appointment updates, "on my way" messages, Estimates, Invoices, payment links, and receipts. Each account can send up to 2,000 texts a month. Voice2Work tells the account owner when 80% of them have been sent and again when the limit is reached; after that, texts to customers stop until the first day of the next month, unless Voice2Work raises the limit for your account. Texts your customers send you, and the replies to STOP and HELP that carriers require, are never stopped or counted. Marketing and bulk texting are not part of the subscription.

11.5 Your Business Number

Voice2Work provides your business number through Twilio, and it is assigned to your account for as long as you use it. Phone, Vera, and texting share one number when you use more than one of them. If you use Vera without Phone, you can keep your existing number with your current carrier and forward its calls to the number Voice2Work gives Vera; your carrier may charge for forwarding.

The number is released, and may be assigned to someone else, if you give it up in Settings or if your account stays read-only for 30 days (Sections 4.6 and 6.2). A released number cannot be recovered. A number is never released while it is moving to or from another carrier, and a number you moved to Voice2Work from another carrier is not released automatically: Voice2Work contacts you first.

11.6 Moving an Existing Number to Voice2Work

You can move a US number you already have to Voice2Work at no charge. You must be the account holder with your current carrier, or authorized by them, and the details you give must match that carrier's records. The account holder or the person they authorize signs a transfer form that Twilio emails to them; if it is not signed within 30 days, the request stops. Voice2Work sends the account number, transfer PIN, and bill you provide to Twilio to request the move and does not keep them.

A move usually takes 1 to 2 weeks and can take 4 weeks or more; your current carrier, not Voice2Work, sets the date and can reject the request. Keep your current service active until the move is complete, because ending it early can cause the number to be lost. When the move completes, the moved number becomes your business number, and the number it replaces keeps reaching you for 30 days before it is released. Toll-free numbers, and numbers that cannot be moved automatically, are moved with the help of Voice2Work support. Voice2Work does not charge for moving a number; if a carrier charges an exceptional fee, Section 11.10 applies.

11.7 Moving Your Number Away

Your business number is yours to take with you. To move it to another carrier, ask Voice2Work for the transfer details your new carrier needs (an account number, a transfer PIN, and a service address) in Settings > Communications or at dev@voice2work.com; Voice2Work sends them within one business day. Voice2Work does not block or delay a move because you cancel Phone, Vera, or your subscription, and the number is not released while a move is under way. Once the number has moved, the Service stops using it.

11.9 Call Length

A single call can last up to 2 hours; the Service ends it automatically at 2 hours.

11.10 Carrier and Registration Fees

Voice2Work covers the standard costs of your business number, its setup, and its texting registration. If a carrier or registry charges an exceptional fee, for example for registering again after a registration was rejected because of incorrect information, Voice2Work asks for your approval before passing it on to you and does not charge it without that approval.

11.11 Voice2Work System Communications

Voice2Work may send you transactional and account-related emails, including billing confirmations, password resets, account notices, and service updates. These are administrative communications required for the operation of your account and are not subject to marketing opt-out.

11.12 Indemnification for Calling and Texting Violations

You agree to indemnify, defend, and hold harmless Voice2Work from and against any claims, fines, penalties, damages, or liabilities arising from your failure to comply with applicable SMS, telephone, and call-recording laws and regulations, including without limitation claims brought under the TCPA. See Section 17 for the full indemnification provision.

12 Data & Privacy

Your privacy is important to us. Voice2Work's collection, use, and protection of your personal information and your customers' personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and agree to our Privacy Policy.

12.1 Your Customers' Data

You may enter or import data about your customers, including names, contact information, appliance information, and service history, into the Service. You represent and warrant that you have the legal right to submit such data to Voice2Work and that doing so does not violate any applicable privacy law or any agreement between you and your customers.

12.2 Data Security

Voice2Work implements industry-standard technical and organizational security measures to protect data stored on the Service, including 256-bit encryption at rest and in transit, access controls, and SOC 2-compliant infrastructure. However, no system is perfectly secure, and Voice2Work cannot guarantee that unauthorized third parties will never be able to defeat our security measures.

12.3 Data Portability

You may request an export of your job data, customer records, and other business data at any time by contacting hello@voice2work.com. Some records, such as payroll, can also be downloaded from within the Service. Upon account termination, Voice2Work will retain your data for 60 days during which you may request an export. After 60 days, Voice2Work may permanently delete your data.

13 Intellectual Property

13.1 Voice2Work's Intellectual Property

The Service — including all software, code, algorithms, user interfaces, designs, logos, trademarks, service marks, trade names, graphics, text, and all other content and technology that constitute the Voice2Work platform — is and remains the exclusive property of Voice2Work, Inc. and its licensors. All rights not expressly granted to you in these Terms are reserved by Voice2Work.

"Voice2Work," the Voice2Work logo, and all related product and feature names are trademarks or registered trademarks of Voice2Work, Inc. in the United States and other countries. You may not use Voice2Work's trademarks without our prior written permission.

13.2 Your Business Data

You retain full ownership of all business data, job records, customer information, and other content that you create, upload, or submit to the Service ("Your Data"). Voice2Work claims no ownership over Your Data. The limited license you grant Voice2Work to process Your Data to deliver the Service is described in Sections 10.2 and 14.

13.3 Feedback

If you submit ideas, suggestions, or feedback regarding the Service ("Feedback"), you grant Voice2Work a worldwide, perpetual, irrevocable, royalty-free license to use, incorporate, and commercialize the Feedback in any manner without restriction or compensation to you. Voice2Work is not obligated to implement any Feedback.

14 User Content & Data

14.1 License to Voice2Work

By submitting data, content, or information to the Service (collectively, "User Content"), you grant Voice2Work a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, process, display, and transmit your User Content solely to the extent necessary to provide, maintain, and improve the Service for you. This license is limited to the purpose of operating the Service and does not grant Voice2Work the right to sell your User Content to third parties or use it for purposes unrelated to operating the Service.

14.2 Your Representations

You represent and warrant that: (a) you own or have all necessary rights to submit your User Content to the Service; (b) your User Content does not infringe, misappropriate, or violate any third-party intellectual property rights, privacy rights, or other legal rights; and (c) your User Content does not contain any malware, spyware, or other malicious code.

14.3 Aggregated & Anonymized Data

Voice2Work may use aggregated, de-identified, and anonymized data derived from usage of the Service for internal analytics, product improvement, benchmarking, and research purposes. Such aggregated data will not identify you, your customers, or any individual. Nothing in this Section permits Voice2Work to identify you or your customers in connection with such data.

15 Third-Party Integrations

The Service may integrate with or connect to third-party services, applications, and APIs, including but not limited to payment processors, parts suppliers, manufacturer warranty portals, accounting software, and communication providers (collectively, "Third-Party Services").

• Voice2Work is not responsible for the availability, accuracy, security, or reliability of any Third-Party Service.
• Your use of Third-Party Services integrated with Voice2Work is subject to the terms of service and privacy policies of those third parties, not these Terms.
• Voice2Work is not liable for any loss, damage, or harm arising from a Third-Party Service's outage, data breach, change in functionality, or termination of integration support.
• Voice2Work does not guarantee that any specific third-party integration will remain available. We will provide reasonable notice when a material third-party integration is being removed.

Links to third-party websites or services provided within the Service do not constitute an endorsement of those services by Voice2Work.

16 Limitation of Liability

16.1 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VOICE2WORK'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE — WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY — SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO VOICE2WORK IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

16.2 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VOICE2WORK, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS; (C) LOSS OF DATA OR COST OF PROCURING SUBSTITUTE SERVICES; OR (D) BUSINESS INTERRUPTION — REGARDLESS OF WHETHER VOICE2WORK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.

16.3 Essential Basis

YOU ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY IN THIS SECTION REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND VOICE2WORK AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. VOICE2WORK WOULD NOT BE ABLE TO PROVIDE THE SERVICE AT THE PRICES CHARGED WITHOUT THESE LIMITATIONS.

16.4 Jurisdictional Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain types of damages. In such jurisdictions, Voice2Work's liability will be limited to the fullest extent permitted by applicable law. Nothing in these Terms excludes liability for fraud, willful misconduct, or any liability that cannot be excluded by law.

17 Indemnification

You agree to indemnify, defend (at Voice2Work's election), and hold harmless Voice2Work, Inc. and its directors, officers, employees, contractors, affiliates, successors, and assigns (collectively, "Voice2Work Indemnitees") from and against any and all claims, demands, suits, proceedings, judgments, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service in violation of these Terms or any applicable law;
• Your User Content, including any claim that your User Content infringes a third party's intellectual property rights or violates any applicable law;
• Your failure to obtain legally required consent from your customers before sending them SMS messages or automated communications through the Service;
• Any dispute between you and your customers arising from the use of Voice2Work's features;
• Your violation of any third party's rights, including intellectual property rights, privacy rights, or consumer protection rights;
• Any willful misconduct, fraud, or negligence on your part in connection with use of the Service.

Voice2Work reserves the right to assume exclusive control of the defense of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with Voice2Work in asserting all available defenses at your expense.

18 Disclaimers & Warranties

18.1 "As Is" Service

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VOICE2WORK DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

18.2 No Warranty of Uptime or Continuity

Voice2Work does not warrant that the Service will be available at all times, uninterrupted, error-free, or free from viruses or other harmful components. We do not guarantee that the Service will meet your specific business requirements or that it will be suitable for the particular purposes of your appliance repair operation. Calls and texts also depend on phone carriers and other networks outside Voice2Work's control, and Voice2Work does not guarantee that every call connects or every text is delivered.

18.3 No Warranty of AI Accuracy

VOICE2WORK EXPRESSLY DISCLAIMS ANY WARRANTY THAT AI-GENERATED OUTPUTS — INCLUDING JOB DIAGNOSES, REPAIR ESTIMATES, WARRANTY CLAIM RECOMMENDATIONS, CUSTOMER COMMUNICATIONS, OR BILLING SUGGESTIONS — ARE ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR RELIANCE WITHOUT INDEPENDENT VERIFICATION BY A QUALIFIED TECHNICIAN OR PROFESSIONAL.

18.4 Beta Features

From time to time, Voice2Work may make pre-release, beta, or experimental features available. Such features are provided "as is" with no warranties of any kind. Voice2Work may modify or remove beta features at any time without notice.

19 Account Termination

19.1 Termination by You

You may terminate your account at any time by following the cancellation process in Section 6. Termination of your account is distinct from cancellation of your subscription and will result in permanent deletion of your account following the data retention period described in Section 12.3.

19.2 Termination by Voice2Work

Voice2Work reserves the right to suspend or permanently terminate your account, with or without notice, for:

• Material breach of these Terms, including violation of the Acceptable Use Policy in Section 9;
• Providing false, fraudulent, or misleading registration information;
• Creating multiple accounts to abuse the free trial;
• Any conduct that exposes Voice2Work or its users to legal liability;
• Any use of the Service that is illegal under applicable law.

For non-material breaches that are reasonably capable of being cured, Voice2Work will provide you with written notice and a reasonable cure period (not less than 5 business days) before terminating your account.

19.3 Effect of Termination

Upon termination of your account for any reason: (a) your license to use the Service terminates immediately; (b) you must cease all use of the Service; (c) Voice2Work may retain your data for up to 60 days before permanent deletion, during which you may request an export; and (d) all outstanding fees become immediately due and payable. Termination does not relieve you of any obligations accrued prior to termination. Sections 12, 13, 16, 17, 18, 20, and 21 survive termination of these Terms.

20 Governing Law

These Terms and any dispute arising out of or relating to them or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Subject to the arbitration agreement in Section 21, you consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Delaware for any dispute that is not subject to arbitration or for any action to enforce an arbitration award.

21 Dispute Resolution

21.1 Informal Resolution

Before initiating any formal dispute proceeding, you agree to first contact Voice2Work at legal@voice2work.com and describe your dispute in reasonable detail. Both parties agree to make good-faith efforts to resolve the dispute informally for a period of at least 30 days from the date of the notice. Nothing in this informal resolution process shall be construed as an admission of liability.

21.2 Binding Arbitration

If a dispute cannot be resolved through informal negotiation within the 30-day period, both parties agree that the dispute shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (and, where applicable, the Consumer Arbitration Rules), which are incorporated herein by reference. The arbitration shall be conducted in English, and the seat of arbitration shall be in the State of Delaware.

The arbitrator — not any court — shall have exclusive authority to resolve all disputes relating to the interpretation, applicability, enforceability, or formation of this agreement to arbitrate, including any claim that all or part of this agreement is void or voidable. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

21.3 Class Action Waiver

YOU AND VOICE2WORK EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. All disputes must be brought on an individual basis only. The arbitrator may not consolidate more than one person's claims into a single arbitration and may not preside over any form of class or representative proceeding.

21.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property rights or confidential information, or to prevent irreparable harm pending the outcome of arbitration. Claims of $10,000 or less may, at the claimant's option, be brought in small claims court in lieu of arbitration.

21.5 Opt-Out Right

You may opt out of the binding arbitration agreement and class action waiver by sending written notice to legal@voice2work.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms.

22 Changes to These Terms

Voice2Work reserves the right to modify these Terms at any time. For material changes — including changes to pricing, the arbitration agreement, the limitation of liability, or the core rights or obligations of either party — Voice2Work will provide at least 30 days' advance notice via email to the address associated with your account and/or through a prominent notice within the Service.

For non-material changes (such as clarifications, corrections, or updates to contact information), Voice2Work may update these Terms with shorter or no advance notice. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of the modified Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the effective date of the changes.

23 Contact Information

If you have questions, concerns, or requests regarding these Terms of Service, please contact us:

General Provisions

Entire Agreement. These Terms, together with the Privacy Policy and any order forms or subscription confirmations, constitute the entire agreement between you and Voice2Work concerning the Service and supersede all prior agreements, representations, and understandings.

Severability. If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Waiver. Voice2Work's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without Voice2Work's prior written consent. Voice2Work may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of Voice2Work's assets, with notice to you.

Force Majeure. Voice2Work shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, labor disputes, internet or telecommunications failures, or cyberattacks.

No Third-Party Beneficiaries. Except as expressly stated in Section 8.3 with respect to Apple, these Terms do not create any third-party beneficiary rights.

Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.