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Triage AI · Core Agent

Every job, triaged.

Analyzes incoming jobs, predicts required parts with confidence scores, and surfaces repair guidance from manufacturer databases — before your tech ever arrives.

94%
Prediction accuracy
<30s
Analysis time
200+
Appliance models
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Triage AI — Active Jobs
● Live 3 jobs analyzing
#JOB-5041 Analyzing…
Margaret Sullivan
Sub-Zero 648PRO · Not cooling
Predicted Parts
Compressor
85%
Capacitor
72%
Start relay
41%
Priority High
#JOB-5042 Complete
Robert Chen
KitchenAid KDTM354 · No drain
Predicted Parts
Drain pump
91%
Door latch
38%
Float switch
29%
Priority Normal
#JOB-5043 Complete
Linda Davis
Whirlpool WFW5000DW · Loud spin
Predicted Parts
Bearing kit
88%
Drum spider
67%
Shock absorbers
44%
Priority Normal
94%
Parts prediction accuracy
<30s
Per-job analysis time
200+
Appliance models in database
1st
Fix rate improvement
How it works

From job received to repair-ready.

Three steps — automatic, instant, every time a job is created.

01
Job received
A new job enters the system with customer name, appliance brand, model number, and symptom description. Triage AI begins analysis immediately — no manual trigger needed.
02
AI analyzes symptoms + model
Cross-references the symptom against 200+ appliance models and thousands of historical repairs. Brand-specific failure patterns for Sub-Zero, Whirlpool, KitchenAid, Bosch, and more are applied automatically.
03
Parts predicted + repair guide surfaced
A ranked parts list with confidence scores is attached to the job. The matching manufacturer repair procedure is surfaced from the database. Your tech arrives prepared — tools, parts, and guidance in hand.
Parts Prediction

Order the right parts before you leave.

Triage AI analyzes the job symptom and appliance model against thousands of historical repairs. Each predicted part comes with a confidence score — so your tech knows what to bring and what to order.

  • Confidence-scored parts list per job
  • Brand-specific failure pattern matching
  • Historical repair correlation across 200+ models
  • Priority scoring — urgent jobs flagged immediately
Triage AI — Parts Prediction
94% accuracy
#JOB-5041
Margaret Sullivan
Sub-Zero Refrigerator 648PRO · Not cooling, compressor cycles off
Not Cooling
Predicted Parts — Ranked by Confidence
Compressor (WR87X10148) Sub-Zero OEM
85%
Run capacitor (7218P) Sub-Zero OEM
72%
Start relay (WP3-84420) Sub-Zero OEM
41%
Thermistor (7009680) Sub-Zero OEM
28%
Job Priority High — Perishable food at risk
Historical match 47 similar jobs · 94% first-visit fix
Repair Guidance

Manufacturer steps, surfaced.

Triage AI pulls the exact repair procedure from the manufacturer database for each job. Your tech has the brand-specific steps, safety callouts, and torque specs before they knock on the door.

  • Manufacturer repair procedures per model
  • Safety warnings and required tools
  • Brand-specific failure patterns by symptom
  • Surfaces directly in the job card
Repair Guidance — Sub-Zero 648PRO Sub-Zero OEM DB
Procedure Compressor replacement
Est. time 2.5 hrs
Skill level Advanced
Refrigerant R-600a
1
Disconnect and access compressor compartment Unplug unit. Remove lower back panel (4× T20 Torx). Access compressor beneath condenser coils.
⚠ R-600a flammable — no open flames in area
2
Recover refrigerant Connect certified recovery equipment. Recover all R-600a per EPA 608 protocol before cutting any lines.
3
Remove old compressor + install new (WR87X10148) Cut suction and discharge lines. Braze new compressor per Sub-Zero spec (15° nitrogen purge during brazing).
4
Evacuate, recharge, verify Triple evacuate to 200 microns. Recharge with 1.8 oz R-600a. Monitor temps — target 38°F cabinet within 4 hours.
5
Final verification + close Check all connections, reattach panels, confirm no leaks with electronic leak detector.
Everything included

Everything Triage AI does.

Every feature built into Triage AI — automatic, instant, and attached to every job.

Automatic symptom analysis

Every job symptom cross-referenced against brand-specific failure databases. No manual input from your team.

Parts prediction with confidence scores

Ranked parts list attached to every job — each part with a percentage likelihood so techs know exactly what to bring.

Manufacturer repair database

Step-by-step repair procedures sourced directly from Sub-Zero, Whirlpool, KitchenAid, Bosch, Cove, and more.

Brand-specific failure patterns

Deep pattern matching by brand and symptom combination — Sub-Zero cooling issues analyzed differently than Whirlpool.

Priority scoring

High-priority jobs flagged automatically — perishable food at risk, commercial clients, elderly households, repeat escalations.

Historical job correlation

Matches each new job against thousands of previous repairs to surface what actually fixed the problem on similar units.

Included in the $99/month base

Built in. Just smarter jobs.

Triage AI is one of the core AI helpers in the $99/month base. Your team gets 100 Triage uses a month for each technician, and the owner counts as one. The uses are shared across the team, and each extra use is $0.15 on your monthly bill.

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I used to send my tech to a Sub-Zero job and he'd come back needing three different parts he didn't have. Now Triage AI tells us exactly what to bring. First-visit fix rate went from 60% to 89% in the first month.

— David Park, Park Appliance Service, Los Angeles CA
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Every job triaged. Automatically.

Triage AI is included in the $99/month base. Start your 14-day free trial today.

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Triage AI active from day one
Built exclusively for appliance repair shops
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