AI Marketplace Add-On · Follow-Up AI

Happy customers,
automatically.

Automated post-service follow-ups, satisfaction surveys, review requests on Google and Yelp, and re-engagement campaigns — triggered the moment a job closes.

4.8★
Avg rating achieved
More reviews collected
92%
Customer satisfaction

14-day free trial · No credit card required · Cancel anytime

app.voice2work.com / follow-up / sequences
Follow-Up Sequences 3 active
Last triggered: 2 min ago
Post-Service
Triggered on Job Complete
Day 1 — Thank-you SMS
Day 3 — Satisfaction survey
Day 7 — Review request
47 in progress
Re-Engagement
90 days since last job
Day 90 — Check-in SMS
Day 95 — Seasonal offer
Day 100 — Final nudge
12 in progress
NPS Survey
Quarterly all customers
Email — NPS survey link
Day 3 — SMS reminder
Auto-score & report
Sent to 218 customers
4.8★
Average rating shops achieve
More Google & Yelp reviews
92%
Customer satisfaction score
0
Manual follow-up calls
How it works

Three steps. Zero effort.

Follow-Up AI activates the moment a job is marked complete — no manual triggers required.

1
Job completed
A technician marks the job complete in the app. Follow-Up AI detects the stage transition and starts the customer's sequence automatically.
2
Follow-up sequence triggered
A timed sequence begins — a thank-you message, then a satisfaction survey 3 days later, then a personalized review request on day 7.
3
Survey sent + review requested
Happy customers are directed to Google or Yelp. Unhappy ones are routed to your inbox so you can resolve issues before they post publicly.
Automated Sequences

The right message, at the right time.

Every closed job triggers a customizable follow-up sequence. Day 1 is a genuine thank-you. Day 3 asks how the repair went. Day 7 invites happy customers to share their experience on Google or Yelp.

  • Day 1 personalized thank-you via SMS or email
  • Day 3 satisfaction survey with 1-click rating
  • Day 7 Google & Yelp review request
  • Unhappy customers routed to inbox, not the internet
  • Fully customizable timing and message copy
JOB-5031 · Margaret Sullivan
Sub-Zero Refrigerator · Completed Apr 15
Active
Day 1
Thank-You Message ✓ Sent
"Hi Margaret! Thank you for choosing us to service your Sub-Zero. We hope it's running perfectly."
SMS
Day 3
Satisfaction Survey
1-click rating link — "How did we do?" Sends Apr 18 at 10:00 AM.
SMS
Day 7
Review Request
Google & Yelp links. Happy customers go public. Unhappy ones go to your inbox. Sends Apr 22.
Review Dashboard

Your reputation, in one place.

Track your Google and Yelp ratings in real time. See which customers left reviews, monitor trends, and get alerted immediately when a new review comes in — so you can respond fast.

  • Live Google and Yelp rating dashboard
  • Review trend graphs by week and month
  • Instant alerts for new reviews
  • Response templates for common feedback
  • NPS score tracking over time
Review Dashboard Apr 15, 2026
4.8
Google Rating
↑ +0.3 this month
4.7
Yelp Rating
↑ +0.2 this month
92%
NPS Score
↑ +8pts this month
Recent Reviews
MS
Margaret Sullivan Google
★★★★★
"Fixed my Sub-Zero fridge same day. Technician was knowledgeable and professional. Highly recommend!"
RC
Robert Chen Yelp
★★★★★
"KitchenAid dishwasher wouldn't drain. They diagnosed it in 20 minutes. Part ordered, back next day. Five stars."
LD
Linda Davis Google
★★★★★
"Whirlpool washer repaired quickly. Great communication throughout. Will use again for sure."
Everything included

Every tool to turn jobs into reviews.

Follow-Up AI handles the entire post-service relationship — from first thank-you to five-star review.

Post-Service Follow-Ups

Automated thank-you messages sent via SMS or email the day after every completed job. Personalized with customer and appliance name.

Satisfaction Surveys

One-click satisfaction ratings sent 3 days after job completion. Captures customer sentiment before it becomes a public review.

Google Review Requests

Happy customers get a direct link to your Google Business profile. Friction removed — one tap to leave a 5-star review.

Yelp Review Requests

Simultaneously request Yelp reviews from satisfied customers. Build your reputation on both major platforms effortlessly.

Re-Engagement Campaigns

Customers who haven't booked in 90 days get a friendly check-in message with a seasonal promotion — automatically.

NPS Tracking

Quarterly Net Promoter Score surveys sent to your full customer list. Track loyalty trends and identify at-risk accounts.

We went from 42 Google reviews to 187 in four months — without asking a single customer ourselves. Follow-Up AI does it all. Our rating went from 4.3 to 4.8 stars.

— Tom Keller, Keller's Appliance Repair, Phoenix AZ
Marketplace Add-On

Add Follow-Up AI to your plan.

Works with every Voice2Work subscription. Activate instantly, cancel anytime.

Marketplace Add-On
Follow-Up AI
Automated post-service follow-ups and review generation. Runs in the background while you focus on repairs.
  • Post-service follow-ups (SMS & email)
  • Satisfaction surveys with 1-click rating
  • Google review request automation
  • Yelp review request automation
  • Re-engagement campaigns
  • NPS tracking & reporting
Monthly add-on
$9.99
per month
Add to plan
Cancel anytime
Start free trial

Turn every repair into a 5-star review.

14 days free. Follow-Up AI included with your trial.

14-day free trial, no credit card required
Follow-Up AI active from day one
Cancel anytime, no questions asked
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